Trolls. The Internet is full of them and until everyone decides to be cool they'll be around forever. That's why ONEsite focuses on taming the trolls. We've seen just about everything and offer robust moderation tools to respond to any threat - large or small.
One of the largest fears for most businesses is negative perception. It's the fear that their brand or image will be tarnished. But instead of engaging users many business wall themselves off creating both literal and psychological distance from their customers.
First and foremost, we offer granular level moderator access to control panel and content functions. That means our network owners have extensive control over how much and the type of content their staff sees. This tiered access to Control Panel and moderation functions allows everyone to do their part without handing out the "keys to the castle."
All content within a network can be pre or post-moderated. It can also be enabled on a per content basis. This means either all content or specific types of content such as blog posts and photos are reviewed and approved prior to public display. Any content can be removed immediately by team administrators or moderators or it can be flagged for review by general users and visitors to your site.
Quick Moderation allows your team to review content which has been flagged or is awaiting approval in the pre-moderation queue. This easy to use interface provides easy to use access for approving, denying or escalating content for further review.
Trigger Words work in conjunction with quick moderation. Specific words or phrases can be added and anytime those show up within users' content; that content is either flagged for review or added to pre-moderation. This serves as a great way to allow open dialog while still maintaining a level of review especially if sensitive topics or subjects are involved.
By default all content is checked against an extensive profanity filter. The team certainly had fun coming up with the default list. Our networks can add or remove entries from the list or deactivate it entirely. Additional options include whether to allow the content through or simply to deny the content until the user removes the offending words.
Extensive IP banning features are also available. These allow timed bans and prevent users from signing up or visiting your site.
These are just a few of the tools within the ONEsite arsenal to protect your brand, content and users. We offer a wide range of other features and options for user and content management.
If you have any questions or want to know more please contact your account manager or sales at sales@onesite.com or by phone at 405 753 5300.